Last updated: October 9, 2026
We want shopping for your companion to feel straightforward. The following is the standard policy for Paw Briskly. Product-specific exceptions, when any, are shown before purchase and do not restrict rights that the law protects.
Where we deliver and what it costs
This collection is configured for delivery within the United States. Standard delivery is $8 per order. Shipping is free when the merchandise subtotal after discounts is over $39, before shipping and tax. A subtotal of $39.00 or less has an $8 shipping charge; $39.01 or more qualifies for free shipping. The available method and final charge are shown at checkout before you order. International delivery is not currently offered.
Processing and estimated delivery
Orders normally take 1–2 business days to prepare. Standard transit is estimated at 3–6 additional business days, giving an estimated total of 4–8 business days. Business days are Monday through Friday excluding applicable holidays. Remote destinations, severe weather and carrier disruption can affect transit. These estimates are not guaranteed arrival dates; any more specific estimate shown for an item takes precedence.
If we cannot ship by the promised dispatch time, we will notify you of the delay, provide an updated estimate and obtain any consent required to continue. You may cancel for a prompt refund as provided by applicable law. We will not simply extend a shipment indefinitely without giving you the required choices.
Tracking, address changes and missing parcels
Tracking details are provided when available after dispatch. A label may appear before the carrier records its first scan. Check your address before ordering and contact us promptly about a correction; changes cannot be guaranteed once the package is handed to a carrier. For a missing parcel, contact us with your order number. We will review the delivery records with you and the carrier rather than automatically treating a tracking scan as final proof that you received it.
30-day return requests
You may request a return within 30 days after delivery. Change-of-mind returns should be unused, clean, complete, and in resaleable condition with their original packaging when reasonably available. Contact us first with the order number, item and reason; we will provide return instructions and the appropriate return address. Do not send a parcel to the general contact address without return instructions.
Opened consumables, personalized goods and items used in a way that creates a hygiene concern may be excluded from change-of-mind returns if clearly identified before purchase. These exclusions never remove remedies for defective, damaged, incorrect or misdescribed goods.
Return costs, damage and exchanges
For an ordinary change-of-mind return, you pay the return postage and original delivery charges are not refundable unless law requires otherwise. We cover reasonable return costs for an incorrect, damaged or defective item and refund applicable original delivery charges when appropriate. Please report a problem promptly and include photos where useful; inability to provide a photo does not automatically defeat a valid claim. For a different size or color, contact us to arrange a return and a new order based on availability.
Refund timing and cancellation
We inspect returned items and normally initiate an approved refund within five business days after receipt. Refunds go to the original payment method unless another lawful method is agreed. Your payment provider may take an additional 5–10 business days to display the credit. We do not charge a standard restocking fee. If you ask to cancel before dispatch, we will do so where fulfillment has not already progressed beyond cancellation and refund any collected amount.
Contact us
Contact Paw Briskly through Contact Us, email [email protected], or call +1 (503) 555-0147. Mailing address: 100 Sample Lane
Portland, OR 97205, USA
Demonstration address.